PARTNERS BUILD ALEXA DEVICES TO FILL IN AMAZON’S GAPS: A number of companies announced new Alexa-powered smart speakers and other voice-enabled devices for the home at the IFA 2018 trade show in Berlin last week. Most of the new entrants to the market offer capabilities, functions, and form factors that differ from those of Amazon’s own Alexa-powered Echo smart speakers, adding variety to the growing Alexa ecosystem and helping the e-commerce giant to expand its role in the smart speaker space. Sigue leyendo
La IA puede revolucionar la CRM en la banca
El futuro de la CRM (siglas de ‘customer relationship management’ o ‘gestión de relaciones con los clientes’) en la industria bancaria pasa por el uso de la inteligencia artificial y el ‘machine learning’ (aprendizaje automático) como forma de generar nuevas oportunidades de negocio.
CYBERSECURITY STARTUP OFFERS BLOCKCHAIN SOLUTION FOR INFRASTRUCTURE: California-based cybersecurity startup Xage has announced a new tool, dubbed Xage Policy Manager, to help utilities and critical infrastructure providers secure their assets and systems using blockchain. The company’s new policy management tool is aimed at providing a decentralized solution to implement end-to-end security for these companies through a series of protocols to force secure operations, with a single dashboard to view and manage them all. This solution is also intended to offer infrastructure companies tools to comply with new and forthcoming US government directives. Sigue leyendo
OCULUS BOLSTERS EDUCATION ARM WITH NEW PILOT PROGRAMS: Oculus on Tuesday launched three new pilot programs of Oculus Education, its division that partners with educators and institutions to better understand how VR can aid in learning. The pilot programs, which are set to launch in Taiwan, Japan, and Seattle, bring the company’s VR headsets — Oculus Rift and Oculus Go — to educational institutions to test new use cases for VR. For example, in Japan, Oculus is working with high school educators and students to facilitate long distance learning, in which students use VR headsets to attend class without physically being present. And in Seattle, Oculus is partnering with Seattle Public Schools to develop a VR creation course for future curricula. Sigue leyendo
AVIVA ROLLS OUT A NEW ALEXA SKILL: One of the UK’s biggest insurance and workplace pension providers, Aviva, has built a new skill on Amazon’s Alexa to help users get insights into their pensions by enabling them to ask Alexa how much they’ve saved toward their retirement. Consumers have to register on MyAviva to use the skill, and can then link that account to their Alexa account. Thirty-four percent of people check their pension balance once a year, while 21% say they do so less often, according to a survey from Aviva of over 2,000 employed adults. This shows that consumers aren’t engaging with their pensions; however, 33% of consumers said that easier ways to check balances would make them more likely to engage with their pensions. Additionally, 6% of respondents check their pensions on a daily basis, so they’ll likely welcome the new feature since it will streamline the process. As such, there will likely be a lot of demand for the new Alexa skill, and uptake is expected to be high given that 11% of households in the US — a similar market to the UK — own an Alexa device. Sigue leyendo
GOOGLE TO LAUNCH ITS ASSISTANT-POWERED SMART DISPLAY THIS YEAR: Google is reportedly planning to ship a screen-enabled smart speaker by the end of this year, according to Nikkei Asian Review. Google’s foray into the screen-enabled smart speaker market is important because the hardware presents Google with a massive opportunity to expand its reach and boost the company’s overall revenue potential. That’s because screen-enabled smart speakers can perform all the same functions as basic smart speakers, but they also offer the ability for users to make video calls, watch videos, look at photos, and search the internet using both their voice and hands. As such, Google is able to boost uptake of services that require a visual interface, like Google’s video chat app Duo, Google Photos, Google Play, Search, and YouTube. The news follows Google’s announcement at CES 2018 that it would be partnering with third-party manufacturers — Lenovo, JBL, LG, and Sony — to create the first Google Assistant-powered speakers with smart displays. Lenovo began shipping its Google Assistant-powered Smart Display speaker in July.
ALEXA VOICE SHOPPING HAS YET TO PICK UP: Only 2% of Alexa-controlled device owners have made a purchase via voice so far this year, according to The Information. Among these voice shoppers, just 10% have made a subsequent purchase through voice. Although voice shopping has yet to gain traction on Alexa-powered devices, the hardware is helping consumers become more familiar with leveraging their voice assistants to complete various tasks, which will eventually open the door for voice as a prominent channel for shopping. Sigue leyendo
AMAZON ADDS ALEXA FEATURE THAT REMINDS YOU WHAT IT CAN DO: Amazon’s Alexa voice assistant, the AI that powers its Echo smart speakers, can now tell consumers when it can answer a question they’ve asked previously that it wasn’t able to answer before, according to Engadget. The feature, known as Answer Update, will be limited to factoids and other informational queries. Amazon is likely hoping that by providing consumers using its smart speakers regular updates on what the device can do — it already sends out a weekly “What’s new with Alexa” email — it will retain users and provide the impression of a consistently improving platform. This is key given the consistent leadin voice recognition and answer accuracy that Google’s Assistant — the AI powering the Google Home — has sported over both Alexa and Apple’s Siri.
SCREEN-ENABLED SMART SPEAKERS GET GOOGLE ASSISTANT: Last week, Lenovo began shipping its Google Assistant-powered Smart Display, a screen-enabled smart speaker, according to Variety. The $200 Lenovo Smart Display has a touchscreen that can be oriented horizontally or vertically — similar to a tablet — and comes equipped with Google’s core services, such as the Google Play store, YouTube, and Duo for video calling. Smart speakers with screen displays — including Amazon’s Echo Show and Echo Spot, which previously dominated the market — can perform the same functions as basic smart speakers, but they offer the added ability for users to make video calls, watch videos, look at photos, and search the internet over voice or by touchscreen. Google’s partnership with screen-enabled speaker manufacturers will provide the tech giant with another avenue to reach consumers inside the home, as owners will be using its services like YouTube, Search, and the Google Play store on these devices. Lenovo’s Smart Display is the first of many Google Assistant-powered smart displays to hit the market — Google at CES 2018 announced partnerships with four speaker manufacturers to unveil Google Assistant-powered smart displays and will likely partner with more manufacturers.