CUSTOMER CENTRIC

Los Millennials cambian reglas del eCommerce

Los hábitos de consumo de estos jóvenes se inclinan hacia las compras en línea, debido a que les permiten convivir mucho más tiempo con su familia. Los millennials, nacidos entre los años 1980 y 2000, se encuentran en pleno desarrollo digital y el emprendimiento y conocimiento digital, así como el de la economía global los identifica.

Sigue leyendo

Anuncios

CUSTOMER CENTRIC

SHINE RAISES $9.3 MILLION TO BANK FREELANCERS: France-based fintech Shine is set to raise a $9.3 million Series A funding round for its digital-only bank targeting freelancers and gig economy workers in the country, reports TechCrunch. The round is being led by XAnge, with participation from existing investor Daphni, and takes the mobile-only bank’s fundraising total to $12.5 million, per Crunchbase. Shine offers users an administrative and financial management platform that combines online banking with contract and invoice management. Users can use the account to send and receive money like with other banking apps. The platform has also partnered with Teezor to provide customers with IBAN details and direct debits, so they can receive payments from employers and set up direct debits. Its integrated invoicing system allows users to generate PDFs that can be sent to clients. While the majority of its services are free, with charges only placed for accepting card payments for invoices sent out through the platform, Shine intends to launch a premium service in the future. Having already acquired 25,000 freelancers, Shine’s offering targeting niche markets appears to be bearing fruit, illustrating that, despite Europe’s increasingly saturated neobank market, there remain addressable markets for innovative fintechs to target. Sigue leyendo

CUSTOMER CENTRIC

STARLING SEES OPPORTUNITY IN YOUTH: UK neobank Starling has joined digital-only competitor Monzo by launching current accounts for 16- to 17-year-olds. The London-based challenger bank has said that the accounts will have the same functionality as its existing full current accounts, including the ability to track spending, savings, and digital payment options like Apple Pay and Samsung Pay. There are 1.5 million young people in the UK, so this addition could help Starling meaningfully beef up its customer numbers by tapping into an entirely new demographic. Although the first half of 2018 saw a 7% year-over-year rise in account switches, UK consumers broadly have been remain reluctant to switch banks. In fact, a 2017 YouGov poll found that, of the 21% of Britons who wanted to switch, 48% didn’t end up doing so because they feared it would cause them too much hassle. By launching an account to attract customers before they open full bank accounts, Starling can get young people to start their financial journey with the neobank. The bank also announced it is rolling out Google Nearby features for all its accounts to allow Starling users to transfer money to each other without the need for bank account details. With a slew of digital-only banks jostling for customers, Starling’s decision to add to its arsenal with these new features will likely help it better compete in the crowded neobank market.

CUSTOMER CENTRIC

Servicio de dinero móvil de Tigo alcanzó el millón de clientes

Tigo Money reportó un millón de clientes en su producto de dinero móvil. Además de 450 empresas aliadas. El servicio de dinero móvil de la operadora en El Salvador realiza asimismo 22 millones de transacciones anuales. Las precisiones de Daniel Barrientos, director ejecutivo de Tigo Money El Salvador fueron recogidas por medios locales, durante la IX Conferencia Centroamericana y del Caribe de Microfinanzas.

Sigue leyendo

CUSTOMER CENTRIC

El futuro de la banca: ¿qué sucederá con las sucursales físicas?

Para finales de esta década, debido a la disminución de la actividad en las sucursales bancarias, los bancos minoristas tendrán que lograr al menos la mitad de sus ingresos desde el mundo online y particularmente por medio de dispositivos móviles.

De hecho, la digitalización de la banca ha logrado un gran alcance, tan sólo en Chile, actualmente existen más de 4.6 millones de usuarios de banca móvil y 9 millones de usuarios de banca en línea, de acuerdo con cifras de VeriTran. Estos nuevos formatos buscan una mejora en la experiencia de usuario, ofreciendo la posibilidad de abrir cuentas, realizar operaciones y transacciones, solicitar servicios y soporte, todo desde la comodidad de un dispositivo móvil y conexión a Internet.

Sigue leyendo

CUSTOMER CENTRIC

US FINTECH HELPS MILLENNIALS BETTER INVEST THEIR MONEY: US-based fintech Titan will graduate from accelerator Y Combinator, which works with startups to help them launch their solutions, this week. Titan’s first product allowscustomers to invest in fractional shares of the same top 20 stocks, which the startup has determined based on turnover and concentration, among other things. Titan also wants to launch other products in the future, including bonds and crypto services. The startup earns an annual fee of 1% for what a consumer invests via its platform, with investments starting at a minimum of $1,000; for now, Titan is targeting its product at affluent millennials. Additionally, Titan evaluates the risk tolerance of a client and shorts the market index by up to 20% to ensure that a person still earns something if everything crashes, which is probably an attractive feature for inexperienced investors. Given that 85% of millennials want to “play it safe” when investing, it seems likely that demand for companies like Titan — that pick stocks for consumers and ensure that losses are limited by shorting the market — will be high.

CUSTOMER CENTRIC

MONZO ADDS SUPPORT FOR 3D SECURE AUTHENTICATION: UK neobank Monzo has added support for 3D Secure, an authentication process that adds an additional layer of fraud protection for online payments. Conventionally, users must provide their bank account passwords to authenticate payments using 3D Secure. However, Monzo is allowing customers to pay using 3D Secure by confirming the payment within the Monzo app. Customers can also opt to get sent a one-time code by text message, which they then enter to confirm a payment. Monzo is currently asking for feedback on the new feature to ensure that it works properly for all merchants using 3D Secure. This launch will make Monzo more usable, as 3D Secure support is needed to use some websites including Coinbase. Other banks would be wise to follow Monzo’s example to streamline the use of 3D to further increase security, as well as bolster customer experience.

CUSTOMER CENTRIC

La banca alerta del almacenaje de contraseñas por las «fintech»

Sigue leyendo

CUSTOMER CENTRIC

AUSTRALIAN NEOBANK REVAMPS ITS PLATFORM WITH A PARTNER: Australia-based neobank Xinja has selected software giant SAP to overhaul its banking platform. It will use SAP’s banking solutions, including SAP Cloud for Banking, which provides its Platform-as-a-Service (PaaS), to make onboarding new customers and real-time risk and financial assessments faster. Additionally, it will prepare Xinja for the introduction of open banking in Australia, which will allow the neobank to tap customer data made available by large financial institutions. Xinja also recently applied for a restricted banking license from the Australian Prudential Regulation Authority, which it hopes to receive later this year. Additionally, it’s looking to raise $20 million in funding in the near future. All of these recent efforts suggest that Xinja is getting ready to further disrupt the Australian financial market — which is still largely dominated by the four biggest banks — with new products and services.